Internet Browser Support

Internet Explorer Support

For full functionality, the Observer Media Player currently supports Internet Explorer 8, 9, and 10 in both 32-bit and 64-bit format. When you are using Internet Explorer 10; you must set “compatibility mode”. From your browser window select Tools>Compatibility View. Set your options to “compatibility view options.”

You must run a specific procedure to use Observer with IE11. To do so:

  1. Open Internet Explorer. Click on the Tools icon (Alt+X) → Internet Options. Make sure that the following window opens:

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  2. Click on Alt → Tools → And then choose “Compatibility View Settings.”

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  3. Under “Add this website:” insert the client’s IP address and then click on Add.

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    Compatibility view mode is now enabled.

Multiple Browser Support using Clientless Mode – Silverlight Player

The Volicon Observer now supports a clientless mode for use with Chrome, Firefox, and Safari browsers. Clientless mode allows you to avoid installing the Active-X player.

Observer automatically uses the Silverlight player when you use a non-IE browser. Note that the Observer offers Silverlight support for the Safari browser only when you are using Safari on the MAC OS. The Observer does not support Safari on Windows.

For more on Silverlight compatibility, visit: http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

To use clientless mode, please contact Volicon support.