QoE Alerts Tab

This section lists fault notifications and allows you to create notification lists for various faults. Alerts may be triggered on:

  • Black screen

  • Static screen

  • No Video

  • Audio Level

  • Closed Captioning

Alert Controls


The ribbon at the top of the page gives you control over the alert feature. Pressing <Add> opens another page giving you complete control over how MIS treats a fault condition and who is notified. The <Enable> and <Disable> buttons allows you to selectively enable or disable each alert. Lastly the <Customize> button controls which alert fields are displayed. Use the pulldown to select which alert columns you want MIS to display.

Create a QoE Alert

Pressing the <Add> button opens a new page composed of three sections.

The left hand pane allows you to set which email addresses MIS uses to send out the alert and to define the alert name and email subject line. Below that are options to limit how often and when to send the alert.

The middle pane consists of check boxes to select the fault conditions that generate the alert. The checkboxes are organized so you are able to select a generic fault, say Video, or a specific fault within video, say: Black Screen.

Lastly the right hand pane allows you to select the channel or channels you want to monitor. Typing all or part of the channel name into the Filter text box at the top of the display list restricts the display to matching channels.

Figure: Create a New Alert

Figure: Create a New Alert

Once you have created the alert press the <Save Changes> button at the bottom of the page. Press the <Test Delivery> icon to send a test email to insure the alert was configured properly.

Editing an Alert

To edit an Alert hover over the alert. MIS will display the edit image icon on the right hand side of the alert. Pressing the icon opens the same page you used to create the alert, except now it is filled in. Press <Save Changes> when you are finished editing the alert.