Antivirus exclusion storage areas

Ensure that any installed antivirus program does not interfere with the Volicon Media Intelligence service programs/services. Antivirus programs can use system resources needed by Volicon Media Intelligence service, causing services to hang or crash.

  • Turn off all “on-access” scanning.

  • Schedule virus definition updates and system scans to occur during low-usage times and when technicians are available to verify that restarts (if any) have completed running and have not hung up the system.

  • Certain directories need to be open and free for continuous system access.

  • Ensure that the following folders are removed from scans:

Table: Antivirus exclusion configuration


Object cache


Object cache

C:\ProgramFiles\MariaDB 10.2



Volicon Media Intelligence service software


Media thumbnail storage


Content storage