Encoder status

The encoder status is a green, red or amber ball to the left of the item name.

image This indicates the probe or encoder is operating normally.

image This indicates the probe or encoder has stopped and needs to restart.

image This indicates the probe or encoder is rebooting.

Hibernation means the probe is down as scheduled.

Dummy mode means the source is not available.

Figure: Group, probe and encoder status

Figure: Group, probe and encoder status

Encoder fault corrective actions

If the issue is due to the source media not being present, try to resolve it with the responsible party. (Note the corresponding probe server name and address through <Central config>→<Encoders>).

Otherwise, if the encoder status is still red, it could be a stopped encoder. The probe must be restarted using the probe manager.

Monitor live media streams

To verify the encoder operation from the <Configuration>→<Probe group>, hover over the desired encoder and click <Edit encoder>. Press <Preview player> located in the diagnostic section. This opens a media player in live mode and will either display the stream or throw an error message at the top of the page.

Figure: Encoder diagnostic

Figure: Encoder diagnostic

Checking memory and CPU utilization

To check memory and CPU utilization, log in to the server. Open the system “Task manager” by right clicking on the taskbar of a server desktop. Select the <Performance> tab and examine the “CPU usage” and the “physical memory” usage. These values should be under control, but if for some rare reason the CPU usage or memory usage is too high, contact Volicon Media Intelligence service Support to report it and request suggestions on how to proceed.

Figure: CPU and memory usage

Figure: CPU and memory usage