No video playing

  • Verify the encoder’s hostname/IP address for each stream/channel.

  • Verify accessibility to media streaming ports 5502 or 4504 and 8001.

  • Use the configuration tool to verify the encoder is running.

  • Verify if Volicon Media Intelligence service encoder and service streamer services are running on the probe server.

  • Use the video application suite to play videos outside the Volicon Media Intelligence service environment.