Antivirus exclusion storage areas¶
Ensure that any installed antivirus program does not interfere with the Volicon Media Intelligence service programs/services. Antivirus programs can use system resources needed by Volicon Media Intelligence service services, causing them to hang or crash.
Turn off all “on-access” scanning.
Schedule virus definition updates and system scans to occur during low-usage times and when technicians are available to verify that restarts (if any) have completed running and have not hung up the system.
Certain directories need to be open and free for continuous system access.
Ensure that the following folders are removed from scans:
Volicon Media Intelligence service software
Media thumbnail storage