User login

One common issue in large organizations is that sometimes users cannot access the Volicon Media Intelligence service system transparently, and the username/password dialog pops up. This is caused when IE cannot correctly determine which web server is in the intranet security zone (i.e., accessed by IP). The solution is either to access the server by server name (FQDN) or to add the accessed web server to the trusted security zone in IE.

Client machine not working

After an Volicon Media Intelligence service software upgrade, or when you notice inconsistent client behavior, Volicon Media Intelligence service recommends deleting the temporary internet files in the browser.