User Log In

One common issue in large organizations is that sometimes users cannot access the MIP system transparently, and the username/password dialog pops up. This is caused when IE cannot determine correctly which webserver is in the Intranet security zone (i.e. accessed by IP). The solution is either to access the server by server name (FQDN) or to add the accessed Web server to the trusted security zone in IE.

Client Machine Not Working

After a MIP software upgrade, or when you notice inconsistent MIP Client behavior, Volicon, a division of Verizon Digital Media Services recommends deleting the Temporary Internet files in the browser.