QoE Alerts

This section list fault notifications and allows you to create notification lists for various faults. Alert may be triggered on:

  • Black screen

  • Static screen

  • No Video

  • Audio Level

  • Closed Captioning

Alert Controls


The ribbon at the top of the page gives you control over the alert feature. Pressing <Add> opens another page giving you complete control over how MIP treats a fault condition and who is notified. The <Enable> and <Disable> buttons allows you to selectively enable or disable each alert. Lastly the <Customize> button controls which alert fields are displayed. Use the pulldown to select which alert columns you want MIP to display.

Create a QoE Alert

Pressing the <Add> button opens a new page composed of three sections.

The left hand pane allows you to set which email addresses MIP uses to send out the alert and define the alert name and email subject line.

Below that are options to limit how often and when to send the alert.

The middle pane consists of check boxes to select the fault conditions that generate the alert. The checkboxes are organized so you are able to select a generic fault, say Video or a specific fault within video say: Black Screen.

Lastly the right hand pane allows you to select the channel or channels you want to monitor. Typing all or part of the channel name into the Filter text box at the top of the display list restricts the display to matching channels.

Figure: Create a New Alert

Figure: Create a New Alert

Once you have created the alert press the Save Changes button at the bottom of the page.

Editing an Alert

To edit an Alert hover over the alert, MIP will display the edit image icon on the right hand side if the alert. Pressing the icon to opens the same page you used to create the alert, except now it is filled in. Press <Save Changes> when you are finished editing the alert.