No video playing

• Verify probe and encoder status as documented in the monitoring section.

• Use the encoder preview player to verify service functionality.

• Insure probe server(s) is accessible.

• Verify media streaming ports 4504 and 4505 are not blocked.

• For a stream captured using a STB verify STB is operating normally, settings have not been changed and it is properly connected.

• For RF based streams: Cable, Sat or OTA verify the raw signal is present.

• For IP based sources verify the encoder’s hostname/IP address for each stream/channel is not blocked by a firewall.

• For IP streams check the remote site is up. Use a site accessibility test tool like: https://www.uptrends.com/tools/uptime

• Contact Volicon support for additional troubleshooting assistance.