Antivirus Excluded Storage Areas

Ensure that the antivirus program does not interfere with the Observer Programs/services. This can use system resources needed by the Observer services, causing these to hang or crash.

Certain directories need to be open and free for continuous system access. To do it - turn off the “on access” scanning and ensure that the following folders are removed from scans:

  • Turn off all “on-access” scanning

  • Exclude the following folders from scans according to the table below:

    Table: Antivirus Configuration

    C:\video\

    Central and Probe servers

    C:\program files (x86)\MySQL

    Central Server

    C:\ProgramData\MySQL\MySQL Server 5.1\data

    Windows 7, Server2008 or newer releases

    C:\program files\volicon\

    Central and Probe servers

  • Schedule virus definition updates and system scans to occur during low usage times and when technicians are available to verify that restarts (if any) have completed to run and have not hung up the system