Forgotten Passphrase

A common administrator tasks will be assisting users who have forgotten their passphrase. Once created, the plaintext passphrase is no longer visible. If a user indicates they have forgotten their passphrase access their account and use the <Edit> feature to create a new one for them.

If strong password policy <Maintenance>→<Setting>→<Password policy> is enabled be sure the new passphrase meets the requirements or the system will refuse to accept the new passphrase.